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INTRODUCTION

At NRS ECO LTD, Under the Energy Company Obligation (ECO) scheme large energy suppliers provide funding towards energy efficiency measure installations in domestic homes. In order for you to have a measure installed into your home under the ECO scheme we need to collect some of your personal information and share this with other organisations. We will only collect and use personal data in ways that are described here, in a way that is consistent with our obligations and your rights under the law.

The personal data we collect and use

name, address, and in some cases your date of birth (so we can check you are eligible for the scheme and contact you regarding your installation)
Proof of identity (which may be collected to evidence a supporting component or for eligibility evidence)
Copies of documents showing proof of benefits and income supplied to you by the Department for Work and Pensions and HMRC (this will be limited to information showing you are eligible for the scheme)
Your phone number and email address (so you can be contacted as necessary for the Purpose outlined in this
notice)
Optional: the financial amount you have contributed towards the cost of the installation (to help the Department for Business, Energy and Industrial Strategy develop future schemes)

Providing your personal data

We will tell you if providing some of your personal data is optional. In all other cases you must provide your personal data or we will be unable to install a measure into your home under the ECO scheme.
Using your personal data (legal basis and Purpose)

As necessary to fulfil our contract with you

to manage and undertake the contract (including the installation of a measure into your property

As necessary to pursue our legitimate interests

to check you are eligible for the ECO scheme.
to share your data with third parties who administer, support or enforce the ECO scheme (as specified under ‘Sharing your personal data’)
to collect the financial amount you have contributed towards the cost of the installation

As necessary to comply with a legal obligation

where you exercise your rights to make requests under data protection law

Sharing your personal data

We will share your personal data with:

if necessary the Department for Work and Pensions will profile your data in order to provide a YES/NO response via the Energy Saving Trust1 to verify whether or not you receive the relevant benefits to be eligible for the scheme
The Office of Gas and Electricity Markets (Ofgem)2 will :

use and share your information in order to fulfil its statutory duties
if requested, share your information with the installer of the measure in order to verify whether it has been notified to Ofgem;
if necessary, share your information with auditors contracted to ensure the integrity of the scheme
when required, disclose your personal information to the Secretary of State of the Department of Business, Energy and Industrial Strategy. They may use some of the data for research and statistical purposes and may, for these purposes, link the data with other data sources they hold

The obligated energy supplier3 (who will make a contribution towards the cost of the measure; and will process data as necessary to comply with a legal obligation4 and in accordance with their own privacy policies)

· Relevant companies supporting the installation:

the installer (who installs the measure);
the installer’s certification body (who monitor a sample of installations to ensure they meet the correct standards);
technical monitoring agents (who monitor a sample of installations to ensure they meet the correct standards);
managing agents (who facilitate the funding and installation of measures)
external auditing agencies (who provide assurance that the data being processed is correct);
building control inspectors (who check installations are installed in accordance with building regulations);
guarantee companies (who provide warranties for some measures such as wall insulation);
the property owner, social housing provider, local authority or managing agent (as and where applicable); o software providers (who process your data).

Anyone else where it is required by law, or we have your consent.

The information you provide may be transferred to 3rd parties outside of the European Union. However, this will only take place where this is necessary for the Purpose outlined above. We will ensure all appropriate safeguards, including those set out by the ICO5, are in place to protect your data before any transfer takes place.

·Your data will only be processed for purposes relating to ECO, unless you have specifically consented otherwise.

Criteria used to determine data retention periods

Retention for measures with a twenty-five year guarantee (including wall insulation): we may retain your personal data for up to twenty-five years, or as needed to match the lifetime of the guarantees provided;

·Retention for all other measures: we may retain your personal data for up to seven years after the scheme ends, in line with HM Revenue & Customs record management
The Department for Business, Energy and Industrial Strategy, will hold some information, including your address, but not your name or other personal information, for up to 25 years for statistical purposes

Your rights, including accessing your data or amending incorrect data

You have certain rights7 regarding information held about you by the Controller (these do not apply in all circumstances). These include the right:

to access your personal data
to be informed about our processing of your personal data
to have incorrect data corrected
to have your personal data deleted
to have the processing of your personal data restricted, or to object to processing of your personal data
· Name and address of the Controller (and Data Protection Officer):
· Type of company (eg. installation, lead generation, supplier etc):
· Telephone:
· Email: